A closer look at how Silversheet helped the center go from paper to digital and allowed Claudia Santos, the credentialing coordinator, to reduce overall credentialing time by 25%.
An AAAHC accredited facility with 73 providers that specializes in outpatient surgery.
Before Silversheet, credentialing was done with paperwork, fax machines, and scanners.
Claudia is the Scheduling Supervisor & Credentialing Coordinator. She has 11 years of experience.
Claudia had less time to oversee the facility’s scheduling and medical records because the credentialing tasks took the longest. There was always something to be faxed, filed, or sorted. Credentialing one provider was time-consuming and repetitive, let alone for 73 providers. Working with paper files lacked the flexibility she needed in her dual role at the facility.
Claudia was concerned about how adopting a new software will require major changes in her and others’ workflows as well as time to implement.
Integrating Silversheet is easy and unobtrusive, especially with the assistance of the Silversheet staff and their focus on making the experience and product more efficient.